FAQ

 

What is Tulola material made of?
Tulola uses 92.5% silver material, then coated / plated with 18K yellow gold for Gold dips and/or coated / plated with 18K white rhodium for non-gold.

 

How do you measure ring size?
Please refer to the size guide available on the website www.shoptulola.com; or you can directly contact Tulola Personal Shopper via WhatsApp to +628123859524

 

Can I change the ring size that I have purchased?
You can change ring size with additional fee. However, please note that there are some ring designs that can not be resized because it will affect changes to the design. Please contact our Personal Shopper for further service.

 

Is there a fee for service / replating?
Tulola provides a 2-year Warranty & Service and service for every product purchased with us. For Warranty & Service and Services claims, please contact our Personal Shopper via WhatsApp to +628123859524

 

Will Tulola provide certification letter for every product?
We do not provide official certificate; however Tulola can offer Aunthentication letter.

 

How to service Tulola jewelry?
Tulola only accepts service and replating jewelry from Tulola itself. Please send the items you want to service or replate to any of Tulola's Boutique. Please contact our Personal Shopper via WhatsApp to +628123859524 for further information

 

What delivery options are there? Is it safe?
Tulola partners with JNE, UPS and DHL for all deliveries to customers, both domestic and international. All shipments will be insured, and Tulola Personal Shopper will help track shipments to customers.

 

How much is shipping fee?
Kindly refer to these table below for shipping fee. For further information on estimated shipping costs, please contact Tulola Personal Shopper.

 

When will I receive my order?
Tulola will send out an email confirming processing and delivery time after order is placed.

 

Can you expedite my orders?
Yes, kindly confirm your intended arrival date. There are some faster delivery option availbale with additional shipment fee. Please note for Pre-Order items, processing time will be longer. Please contact our Personal Shopper via WhatsApp to +628123859524 for further information

 

Can I order jewelry with Pre-Order status?
You can order all jewelry with in Pre-Order status through Tulola Personal Shopper. Processing and delivery time will be informed accordingly.

 

Refunds
All Tulola items are non-returnable/ non-refundable.

Exchanges
For any faulty products, we will be happy to offer you an exchange within first 7 days of purchase.

All exchanges must be accompanied with proof of purchase. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

Kindly contact us at cs@shoptulola.com for your exchange process. Once your exchange is validated, we’ll send you instructions on how and where to send your package. Please note any items sent back to Tulola without exchange request will not be processed.


In the process of exchange, Tulola is not responsible for any duties, tax, or any incurred shipping cost. Any additional fees occurred will be borne by the customer.

My packaged arrived in a damaged condition. What should I do ?
Kindly inspect your items upon receiving and contact us immediately if the item is faulty, damaged or if we send the wrong items. All issues shall be informed within the first 7 days of purchase to be eligible for exchange.

For any related questions, you can always contact our team at cs@shoptulola.com.

Can I have my order gift wrapped?
Gift packaging for special requests, you could leave a note at the time of booking on the website, or contact us via whatsapp / text / phone +628123859524 or send an e-mail ke cs@shoptulola.com
All of our orders come beautifully packed in our signature boxes, free of charge .

We can also offer our beautiful signature gift packaging for free. Please contact Tulola Personal shopper or send an email to cs@shoptulola.com.. Your gift order will be packed in our signature box in a Tulola gift bag, tied with ribbon.

If you would like to include a gift message in your parcel , Please contact Tulola Personal shopper or send an email to cs@shoptulola.com. Your message will be printed on branded Tulola stationary exactly as you have informed us. Alternatively, you can select to receive a blank gift card to write your own message.