Refund policy

Refunds
All Tulola items are non-returnable/ non-refundable.

Exchanges
For any faulty products, we will be happy to offer you an exchange within first 7 days of purchase.

All exchanges must be accompanied with proof of purchase. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

Kindly contact us at cs@shoptulola.com for your exchange process. Once your exchange is validated, we’ll send you instructions on how and where to send your package. Please note any items sent back to Tulola without exchange request will not be processed.
In the process of exchange, Tulola is not responsible for any duties, tax, or any incurred shipping cost. Any additional fees occurred will be borne by the customer.

Faulty, damage and any other issues
Kindly inspect your items upon receiving and contact us immediately if the item is faulty, damaged or if we send the wrong items. All issues shall be informed within the first 7 days of purchase to be eligible for exchange.

For any related questions, you can always contact our team at cs@shoptulola.com.